Key Account Manager SaaS.

A global media monitoring SaaS leader is expecting a successful Key Account Manager to join their high performing team. This person would be tasked to look after multiple big ticket accounts and maintain solid relationships with the key stakeholders.

Responsibilities

• Manage the top percentile of clients with largest wallet share and growth potential
• Actively foster and manage the success of a portfolio of clients assigned to you
• Establish a trusted relationship with each client and drive continuous value of our products
• Improve client engagement and product adoption, and foster enthusiastic, passionate clients
• Be responsible for customer satisfaction, retention, and expansion of existing accounts to grow revenue
• Work with the sales teams to onboard and train new clients
• Conduct client business reviews to track the health of your accounts, while listening to customer feedback and proactively discovering areas of improvement
• Collaborate with the sales teams to identify upsell and cross sell opportunities to grow overall portfolio size
• Negotiate and close renewal business with C-Level Executives and decision makers, enabling you to meet or exceed your quota
• Take ownership of monthly churn / retention and growth targets for your specific client accounts
• Proactively identify issues that may impact a renewal, and engage all available resources to resolve any knots
• Track client's usage of and activity level on our platforms to monitor the health / risk status of your accounts

Qualifications

• Attained Bachelor's degree (in any specialization)
• 4 - 7 years of work experience in client servicing / client facing roles, ideally in account management, sales or business development roles, preferably from SaaS industry
• Familiar with account management responsibilities such as retention of clients, upselling and cross-selling across your client pool
• Proven track record of fulfilling and exceeding sales targets
• Derive great enjoyment being in client servicing roles with a naturally strong customer focus
• Passionate about building relationships along with excellent interpersonal skills
• Dealt with complex or escalated customer situations, and able to navigate large organizations and gain executive level buy-in
• Strong empathy for customers, plus a passion for influencing customer revenue and growth
• Ability to think outside the box and adopt a solution-oriented approach to solve problems for clients

Additional benefits

• Competitive remuneration package, with uncapped monthly commissions and quarterly bonuses!
• Fast career progression and empowerment in your role
• Flat hierarchy with diverse, high-performance & collaborative teams
• Global presence and a uniquely culture like no other
• Both flexible work arrangement & vibrant office spaces with well-stocked pantries
• Generous vacation leave & work-life balance

EA License No.: R1987317

Agency License No.: 11C4388

Phee Farrer Jones is acting as an Employment Agency in relation to this vacancy.