Senior Account Manager.

Our client is Part creative agency, Part consultancy and Part technology company, they provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience.

They are now looking for a Senior Account Manager, responsible for establishing, maintaining, and growing strong external client relationships.

This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work.

You are expected to be the cross-functional (and pan geographic) team leader and manage medium to large scale accounts or multiple accounts, or independently manages brands within accounts.

This role reports to the Associate Account Director.

Role: Senior Account Manager

Location: Singapore

Salary: S$5,000 - S$6,000 per month

What you'll do

• Translate the client's vision and needs into business requirements, coordinate with project teams on required deliverables, and proactively manage client expectations.
• Establish day-to-day working relationships with Business Leads and Marketers across 6 vertical markets to ensure we continue to grow our business and respective accounts
• Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor
• Ensure work is delivered on budget and manage invoicing according to contractual terms
• Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures that could otherwise be avoided through proactive planning and resource management (working with the Ops team)
• Naturally probe and question your clients to understand what it is they need of us as their agency partner as the clearer the brief, the more refined and informed our response will be
• Anticipate, proactively address, and advise management on potential client or revenue issues

Who you are

• Min 5+ years of relevant experience in a digital marketing communications capacity with local and international clients and have run a commercial business for a min of 3 years.
• Proven experience in managing teams working cross-functionally across strategy, CX, UX/UI, technology, data, creative and medical writer within a fast moving environment
• Digital creative agency experience is preferred with strong BTB and BTC exposure with demonstrated record of client relationship development and service
• Prior experience of running CRM/ loyalty programmes
• Strong working knowledge of Google Analytics, Google Adwords and Omniture (or ability to learn fast on this)
• Must be proactive, and an excellent communicator both verbal and written
• Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint
• Experience in the field of health communication across OTC and Rx (from strategy conceptualisation through to measurement)
• Strong understanding of omnichannel ecosystem in health communication (offline and online) and being well-versed in materials such as branded eDMs, e-Detailing ads, rep-triggered emails, etc.

EA License Number: R2198671

Agency License Number: 11C4388

Phee Farrer Jones is acting as an Employment Agency in relation to this vacancy.