Aspire

Job details

Location
Singapore
Salary
S$5000 - S$5500 per month
Job Type
Permanent
Ref
PR/026835_1622608930
Posted
22 days ago
Aspire

Job details

Location
Singapore
Salary
S$5000 - S$5500 per month
Job Type
Permanent
Ref
PR/026835_1622608930
Posted
22 days ago

Responsibilities

  • You are in direct contact with the clients and are responsible for answering clients' questions as part of the support team.
  • You are in charge of project's planning: from launch to roll out
  • You are in charge of client's set up and platform and delivery
  • You organize and train users on solutions (face to face or web call).
  • You provide, create and adapt documents for the clients (training guide, tutorials, videos).
  • You are responsible for client renewal
  • You maintain a balanced proactive/reactive relationship with your assigned accounts
  • You monitor your accounts through regular check-ins, activity follow up and relationship building.
  • Your duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
  • You are part of our support team and are responsible for answering world wide users' questions on APAC time zone.
  • You follow up on any technical issues by liaising with the technical team and the users within a minimum of time.

Qualification

  • Bachelor's degree required.
  • 1 or 2 years Previous work experience in a small tech company or client-facing B2B complex Sales or for Saas industry is a plus
  • Fluent business level of English is a MUST. Any other Asian language is a big plus.

  • Excellent communication skills, written and verbal.

  • Strong computer skills (Ofce Pack, especially Excel, Photoshop is a plus).

  • Strong interest in retail and merchandising as well as new technologies

  • Responsible, independent, positive and persistent.

  • Ability to initiate new ideas and adapt easily.

If you find yourself a good fit to the role, please apply to it directly.

EA#R1987317

Licence#11C4388