Customer Sucess Manager - SaaS.

Responsibilities

• You are in direct contact with the clients and are responsible for answering clients' questions as part of the support team.
• You are in charge of project's planning: from launch to roll out
• You are in charge of client's set up and platform and delivery
• You organize and train users on solutions (face to face or web call).
• You provide, create and adapt documents for the clients (training guide, tutorials, videos).
• You are responsible for client renewal
• You maintain a balanced proactive/reactive relationship with your assigned accounts
• You monitor your accounts through regular check-ins, activity follow up and relationship building.
• Your duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
• You are part of our support team and are responsible for answering world wide users' questions on APAC time zone.
• You follow up on any technical issues by liaising with the technical team and the users within a minimum of time.

Qualification

• Bachelor's degree required.
• 1 or 2 years Previous work experience in a small tech company or client-facing B2B complex Sales or for Saas industry is a plus

• Fluent business level of English is a MUST. Any other Asian language is a big plus.

• Excellent communication skills, written and verbal.

• Strong computer skills (Ofce Pack, especially Excel, Photoshop is a plus).

• Strong interest in retail and merchandising as well as new technologies

• Responsible, independent, positive and persistent.

• Ability to initiate new ideas and adapt easily.

If you find yourself a good fit to the role, please apply to it directly.

EA#R1987317

Licence#11C4388