Customer Sucess Manager - SaaS.
- Location: Singapore S$5000 - S$5500 per month
Call us
+65 8286 0434
Job details
- Location
- Singapore S$5000 - S$5500 per month
- Job Type
- Permanent
- Ref
- PR/026835_1622608930
- Posted
- over 4 years ago
Job details
- Location
- Singapore S$5000 - S$5500 per month
- Job Type
- Permanent
- Ref
- PR/026835_1622608930
- Posted
- over 4 years ago
Responsibilities
- You are in direct contact with the clients and are responsible for answering clients' questions as part of the support team.
- You are in charge of project's planning: from launch to roll out
- You are in charge of client's set up and platform and delivery
- You organize and train users on solutions (face to face or web call).
- You provide, create and adapt documents for the clients (training guide, tutorials, videos).
- You are responsible for client renewal
- You maintain a balanced proactive/reactive relationship with your assigned accounts
- You monitor your accounts through regular check-ins, activity follow up and relationship building.
- Your duties include training, product support, and appropriate delegation when technical issues and feature requests arise.
- You are part of our support team and are responsible for answering world wide users' questions on APAC time zone.
- You follow up on any technical issues by liaising with the technical team and the users within a minimum of time.
Qualification
- Bachelor's degree required.
- 1 or 2 years Previous work experience in a small tech company or client-facing B2B complex Sales or for Saas industry is a plus
Fluent business level of English is a MUST. Any other Asian language is a big plus.
Excellent communication skills, written and verbal.
Strong computer skills (Ofce Pack, especially Excel, Photoshop is a plus).
Strong interest in retail and merchandising as well as new technologies
Responsible, independent, positive and persistent.
Ability to initiate new ideas and adapt easily.
If you find yourself a good fit to the role, please apply to it directly.
EA#R1987317
Licence#11C4388
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