Aspire logo

Job details

Location
Other Locations
£45000 - £55000 per annum
Job Type
Contract
Ref
CR/086956_1759848528
Posted
8 months ago
Aspire logo

Job details

Location
Other Locations
£45000 - £55000 per annum
Job Type
Contract
Ref
CR/086956_1759848528
Posted
8 months ago

Senior CRM Specialist (FTC - 3 to 4 Months)
Shoreditch, London (Hybrid)
Fixed-Term Contract (with potential to become permanent)

A growing e-commerce startup in the contemporary art space is looking for an experienced CRM Specialist to lead customer lifecycle marketing during the busy Black Friday and holiday season.

Backed by a US investor with deep experience in scaling online brands, this company is building a fresh and exciting way to discover and shop for unique art prints. If you enjoy working in a busy environment and want to shape how customers interact with a brand from start to finish, this role could be a great fit.


What You'll Do

Customer Acquisition

  • Run campaigns that turn sign-ups into first-time buyers.
  • Work with growth and paid media teams to connect CRM with advertising efforts.
  • Test different messages, offers, and creative ideas to improve conversion.

Customer Retention

  • Build journeys that encourage repeat purchases and build loyalty.
  • Use customer data to personalise messages and product suggestions.
  • Plan campaigns around product launches, seasonal events, and trading calendars.

Reactivating Lapsed Customers

  • Create campaigns to re-engage customers who haven't purchased in a while.
  • Try different incentives and messages to bring them back.
  • Track results and use insights to improve future campaigns.

Data Capture & Profiling

  • Improve sign-up forms, quizzes, and other tools to grow the CRM database.
  • Use progressive profiling to learn more about customers over time.
  • Make sure data is accurate and follows GDPR/CCPA rules.

Campaign Management

  • Run email and SMS campaigns from start to finish, including planning, building, and reporting.
  • Set up automated journeys using customer behaviour and preferences.
  • Test different approaches to improve open rates, clicks, and sales.
  • Share learning'swith other teams to help shape wider marketing efforts.

What You'll Bring

  • 2+ years of experience in CRM, retention marketing, or lifecycle management in e-commerce.
  • Hands-on experience with CRM platforms like Klaviyo.
  • Strong understanding of how to drive revenue through customer engagement.
  • Comfortable working with data, segmentation, and reporting.
  • Good writing skills and a customer-first mindset.
  • Cooperative and able to work well with marketing and data teams.

We Are Aspire Ltd are a Disability Confident Commited employer

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