Customer Success Manager.

We are recruiting for a Customer Success Manager for a leading global data consulting and analytics company here in Singapore.

This will be part of the growing Customer Success function within the company and to support and develop strong relationships with their existing clients.

Key Responsibilities

• Develop best-in-class customer relationships through an understanding of their customers' business challenges and fit for company's range of unique products and services.
• Champion a culture of customer success within the division through delivering high levels of client-side activity and understanding through activities such as training, webinars, and user content promotion
• Working closely with the account management team to align on strategy
• Drive renewal rates, business growth and longer-term customer partnerships.
• Be the voice of the customer for continuous product enhancement and usability, alongside delivering client use-cases for our cross-vertical content & positioning to differentiate and grow client-side relationships.
• Deliver client-side workshops to engage & embed all aspects of our services into the relevant stakeholder groups.

Skills & Experience

• Bachelor's Degree or equivalent.
• Min 3 years of experience in a Customer Success, Account Management, client services or another customer-facing role.
• Excellent communication and interpersonal skills.
• Well defined prioritisation and organisational skills
• Ability to collect and analyse information, problem-solve, and make decisions
• Salesforce and Microsoft Office experience

Look no further and apply today if you tick the boxes!

EA License No.: R1114955

Agency License No.: 11C4388

Phee Farrer Jones is acting as an Employment Agency in relation to this vacancy.