Technical Account Manager - AI .

Aspire is currently recruiting for a Technical Account Manager to be based in Bangkok, for a Singapore based software start-up, which they are in a very exciting growth phase in APAC.

This will be the first hire on the ground in Thailand and enjoys the privilege of regional exposure as well as potential career progression ahead.

RESPONSIBILITIES

As a Technical Account Manager, you will be the expert in our solutions and a trusted advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of company's solutions. You will work closely with the team to provide high quality service and support, such as technical consultation and quick troubleshooting.

• Advise on technical support and product adoption for clients in line with pre-sales, post-sales and the renewal processes
• Work closely across the different teams to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Ability to stand in the client's shoes and dedication to drive high level of client satisfaction
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Assist clients in their upgrades and migration by providing technical support to ensure long-term success
• Be the trusted technical advisor our clients seek and work with the product and engineering teams to manage clients' feature request prioritisation
• Pro-actively advocate for product adoption by identifying opportunities in which our product can better fit with clients' needs and technology

REQUIREMENTS

• Minimum Bachelor's degree in Computer Science, Computer Engineering or related field
• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B enterprise Software / SaaS / payments industry
• Good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience

Look no further and apply today!

Phee Farrer Jones is acting as an Employment Agency in relation to this vacancy.