Senior.

Customer Success Manager

About Us

My client empowers B2B marketers to connect with the right buyers at the right time through powerful audience insights, omni-channel digital activation, and actionable analytics - all backed by expert customer service at every step.

The Role

We're looking for an Customer Success Manager to join our growing Global Customer Success function. As the first hire in APAC, you'll play a pivotal role in building strong client relationships, driving engagement, and delivering measurable success across a diverse portfolio. Reporting to the VP of Customer Success, this is a unique opportunity to shape the future of our client success strategy while working in a fast-paced, high-growth environment.

What You'll Be Doing

• Build and nurture strong relationships with client stakeholders, deeply understanding their goals to deliver real impact.

• Drive customer satisfaction, retention, and growth by identifying opportunities for upsell and cross-sell.

• Lead onboarding, oversee campaign execution, and provide ongoing account management to ensure seamless delivery.

• Manage client reporting - weekly, monthly, and post-campaign - and translate performance data into clear insights and actionable recommendations.

• Create and maintain detailed account and success plans to ensure clients' evolving needs are always anticipated and addressed.

• Act as a trusted advisor, helping clients innovate, exceed objectives, and deliver best-in-class marketing outcomes.

What You'll Bring

• 3+ years in Customer Success, Account Management, or Client Services.

• Knowledge of digital media and marketing is a strong plus.

• Excellent organisational skills - able to juggle multiple projects, prioritise effectively, and meet deadlines.

• Strong communicator with the ability to influence and build rapport at all levels.

• Proven track record in driving customer satisfaction, retention, and growth.

• Problem-solver with a proactive, solutions-first mindset.

• A self-starter with a growth mindset, intellectually curious, and eager to learn.

• Collaborative team player who thrives in cross-functional environments.

• High attention to detail with strong analytical skills.

• Comfortable with CRM systems (HubSpot preferred), G-Drive, Slack, MS PowerPoint, and Excel.

We Are Aspire is acting as an Employment Agency in relation to this vacancy.