Operations Manager (Events and Exhibitions).

Our client is a Pan-Asian Events company headquartered in Singapore with over five decades of experience. They are currently looking for a Operations Manager to join their Events Team as they lead the charge towards a new events age in Asia, creating and curating the next generation of innovative events and venue experiences.

Role: Assistant Operations Manager / Manager

Location: Singapore

Salary: S$3,500 - S$4,500

Key Responsibilities

• Be the key point of contact for the show teams in all matters on allocated shows, internal and external
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all allocated events
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
• Sets up and leads event pre-con meetings with all key suppliers and stakeholder
• Hires, manages, schedules, and trains temporary staff
• Lead event planning meetings, presenting clear and concise updates on event milestones whilst also identifying any impacts to the event and propose resolutions
• Manages all pre-and onsite facility interactions; including but not limited to venue, decorator, freight, audio visual, and virtual/hybrid platform
• Manages exhibitor participation in events (or oversees project team members); in the creation of operational communications with exhibitors including service kits, security forms, badge forms, freight scheduling, and other activities
• Manage larger project teams to oversee all preconference logistics such as but not limited to show information documents, temporary space arrangements, signage, and ordering of convention materials
• Compile post event reports and KPI analysis
• In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event
• Perform any other duties commensurate with the grade and level of responsibility
• Manage, mentor & develop team member in the Operations team.
• Setting, monitoring and management of direct reports' performance objectives and identifying training needs
• Work with colleagues to achieve best practice in terms of operational planning and management

Requirements

• Diploma or Degree holder
• At least 5 years working experience in the MICE industry, preferably in a similar
  position in an exhibition/event organiser or experience in security operations planning and crisis management
• Must have independently and successfully managed operations on exhibitions to a consistently high standard
• Ability to anticipate problems and/or put contingency plans in place
• Great communication skills and interpersonal skills
• Possess good planning, organisational and multi-tasking skills

EA License Number: R22106453

Agency License Number: 11C4388

We Are Aspire is acting as an Employment Agency in relation to this vacancy.