Customer Success Manager (Taipei based, relocation provided).

A global SaaS company with operations across APAC, Europe, and the US are seeking a Customer Success Manager to join their Taipei office.

The organisation develops a suite of SaaS products that uses AI to power business decision-making. Founded in 2012 with a vision of democratizing AI, the company now has over 15 offices spread out across the globe.

They are expanding their market in Vietnam and so are seeking a Vietnamese-speaking Customer Success Manager to join.

Responsibilities:

• Be a consultant to help clients expand their usage and adoption of the companies products
• Be a trusted partner to manage relationship for all assigned clients
• Be a professional advisor to enable clients achieving customer's business objectives
• Be a first line support to answer clients' questions, identify needs for customized project and further implementation where applicable
• Collaborate with sales, product and tech team to be sure mutual objectives are met in support of client satisfaction
• Communicate with clients throughout the contract lifecycle, escalating important issues to ensure the renewal
• Clarify the major requests from client and draft the project timeline to meet the expectation from client

Experience:

• Minimum 3 years experience in client-facing project management and service delivery
• Ability to identify requirements before the customer does and respond quickly.
• Excellent communication skills to effectively convey product information to both technical and non-technical audience.
• Native or excellent oral and written communication skills in English.
• Detail-oriented and able to handle hands-on operations.
• Demonstrate problem-solving skills
• Solid knowledge in web/app event tracking
• Solid knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)

This position is based in Taipei, Taiwan and will come with a full relocation package as well as a competitive salary + benefits package.

For more information please apply.

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