Customer Success Manager.

Our client is a booming award-winning CX management software company based in New York that has worked with some of the top Fortune 500 companies globally.

The hiring company has brought together world-leading specialists in everything CX and marketing related, to help innovative brands gain the insights they need to meet fast-changing expectations, with a mission to help create powerful and progressive experiences across the entire customer journey.

They are now looking for Customer Success Managers to join their Sydney team!

What You'll Do Here

As an Enterprise Customer Success Manager, you are responsible for onboarding new clients and helping them use the products to get maximum value - leading to retention of existing client relationships and revenues at scale.

Your clients will consist of major international brands, companies, as well as media and agencies.

• Plan and execute strategic touchpoints, representing the company as a credible partner in discussions with C-level management.
• Building, maintaining, and providing solutions to clients' by identifying their core challenges and business goals.
• Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product road map.
• Maintain client engagement with a dedicated client portfolio throughout the full client life cycle, including regular executive business reviews resulting in successful renewal and up-sell transactions.
• Hit and exceed your KPI and targets.
• Create custom insight reports and projects through collaboration with the company's Client Value Adoption team.
  
  

Your experience:

• 8+ years of proven sales experience within the SaaS/SW/Digital Marketing areas and have a successful track of retention and growth
• MarTech expertise and technical acumen to grasp a complex product
• Fluent English on a business level, additional language is an advantage

As a successful candidate you will:

• Work in an international, fast-paced, and rapidly growing environment
• Get a chance to work with the world's biggest brands at the CX tech leader
• Agile and open-minded culture, with high levels of trust and flexibility
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas

If interested, please apply.

EA: R22106051 Agency License No.: 11C4388

We Are Aspire is acting as an Employment Agency in relation to this vacancy.