Customer Success Manager.

Are you looking for your next big career move? Does the idea of playing a strategic role and impacting global expansion excite you? How about working for a start up?

If so, then this is the role for you!

This company is a very successful engagement platform, and they are now on the look out for the next Customer Success Manager! You will be responsible and fully accountable for managing multiple customer accounts serving as the trusted advisor to clients.

This company is expanding their Singapore team to cover the region, and are currently working with large Enterprise accounts. This calls for a superestar, passionate about product and providing exceptional service to clients.

Your role:

We are looking for a savvy Customer Success Manager, who is an all rounder.

• Manage a growing portfolio of customers in APAC
• Oversee on-boarding pipeline ensuring portfolio of customers are on track to go live by offering advice, guidance, and support.
• Provide insights to partners to ensure they get the most out of the platform, ensuring partners are meeting their ROI targets/objectives.
• Cross-departmental collaboration with Product & Engineering teams to troubleshoot customer issues and help influence roadmap
• Help collect and analyse customer success metrics and data, including the all-important NPS.

Your experience:

• A minimum of 4 years experience in Customer Success, Project Management or Account Management where you have managed and grown a portfolio of accounts.
• Good understanding of how technology brings success to higher education institutes
• Enjoy rising to the challenge and familiar with playing a key role in helping a start-up thrive
• Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
• Passionate about SAAS and working for fast growing player

If successful, you will be part of a company with massive growth potential, working with an amazing set of like-minded individuals coupled with an attractive salary package and bonuses structure

Keen to learn more? Apply now!