Customer Experience Lead (Qualtrics Expert).

Do you get excited about delivering excellence for your clients? Then you could be the perfect fit for this agency in this flexible CX Lead role!

THE COMPANY

We are representing a global organisation that helps organisations design, implement, and optimise feedback-driven programmes using leading technology. It focuses on turning meaningful insights into action through a structured, value-based approach that strengthens engagement, leadership accountability, and organisational culture.

They are now looking to bring on a Qualtrics specialist to take the lead on their CX programmes!

KEY DUTIES

• Lead client engagement, translating business goals into CX strategies, supporting sales through demos and guidance.
• Design, implement, and deliver CX programs using Qualtrics, optimising surveys, dashboards, workflows, ensuring timely delivery.
• Analyse feedback to insights, stakeholders, present recommendations, facilitate workshops, and mentor teams in CX practices.

SKILLS & EXPERIENCE

• Certified CX consultant with proven experience delivering enterprise projects, understanding journeys, measurement, and CX principles.
• Strong communication, presentation, analytical, problem-solving skills; manage multiple projects, deadlines, and client relationships effectively.
• Consulting or professional services experience enhancing CX delivery capabilities is required.

If you would like to find out more please click apply.

We Are Aspire Ltd are a Disability Confident Commited employer