Senior Relationship Manager

Location: New York City
Working model: Flexible/hybrid
Sector: Financial Intelligence, Data and Information Services
Department: Sales

Lead and grow the company's most valuable client relationships

A leading global intelligence and data business is seeking an experienced Senior Relationship Manager to take ownership of a portfolio of strategic enterprise clients.

This is a senior account leadership position focused on strengthening long-term partnerships, protecting recurring revenue and identifying opportunities for growth. You will act as a trusted commercial advisor to senior client stakeholders while coordinating the internal teams supporting each account.

The company

The organization provides proprietary data, specialist intelligence, editorial insight and professional networks to businesses operating across private equity, infrastructure, real estate, private credit and the wider private-markets industry.

Its products help investment professionals, advisors and service providers make informed decisions and understand the markets in which they operate.

The role

You will manage the complete client lifecycle for a portfolio of high-value accounts, with responsibility for retention, renewals, expansion and executive engagement.

You will:

• Build and deliver multi-year strategic account plans

• Develop trusted relationships with senior and C-suite stakeholders

• Lead executive business reviews and demonstrate measurable client value

• Own complex renewals, pricing discussions and commercial negotiations

• Manage multi-year agreements and enterprise-level contract structures

• Identify opportunities to increase product usage across teams, offices and regions

• Develop cross-sell and upsell strategies alongside Sales and Client Engagement

• Monitor account health, product usage, satisfaction and renewal risk

• Intervene early where there is a risk of churn or declining engagement

• Provide accurate forecasts across renewals, growth and portfolio risk

• Share client insight with Product and Marketing teams

• Mentor Account Managers and promote best practices across the wider team

What we are looking for

You should have:

• A strong track record managing strategic or enterprise B2B accounts

• Experience owning retention, renewals and portfolio growth targets

• Proven success developing relationships with senior and C-level stakeholders

• Experience leading complex, multi-stakeholder negotiations

• Confidence managing multi-year contracts, pricing and commercial strategy

• Strong account-planning and relationship-mapping skills

• The ability to use client data, usage insights and account-health metrics to inform decisions

• Experience identifying and managing renewal or churn risk

• Strong commercial and financial acumen

• Experience coaching or mentoring account-management colleagues

• Experience using CRM and account-management platforms

• An interest in private markets, financial services, data or business intelligence

Experience within financial information, SaaS, research, data, media or subscription-based services would be particularly relevant. Direct private-markets experience is helpful but not essential.

Why join?

This role offers the opportunity to:

• Manage some of the company's most important global clients

• Build relationships with senior leaders across finance and investment

• Influence long-term client strategy and commercial growth

• Sell respected intelligence, data and subscription-based products

• Work closely with Sales, Product, Marketing and Client Engagement

• Support and develop other members of the commercial team

• Build specialist knowledge within the global private-markets industry

The organization is committed to creating an inclusive workplace and welcomes applications from candidates of all backgrounds. Flexible working arrangements and applications from career returners are encouraged.

We Are Aspire Ltd are a Disability Confident Committed employer