Platform Specialist.

As a Platform Specialist you will be sharing your expertise and knowledge of the platform with clients and colleagues! If this sounds like the role for you "Apply Now!"

The Company

This growing technology business provide a leading product intelligence platform that help their clients use data to build great experiences. As a Platform Specialist you will become an expert in the platform supporting internal teams and clients, sharing your knowledge, and educating them on the product. There will be great autonomy to the role, supporting them to scale and grow.

The Role

• Work closely with Customer Success Managers to drive data trust in key accounts
• Keeping up to date with any documentation and changes to the platform
• Providing a great customer experience
• Responding and escalating to any support tickets via chat, phone and email including on-call one weekend per quarter
• Monitor and record any reoccurring issues/challenged and report back
• Managing various internal and external stakeholders

The Candidate

• A Minimum of 1 years experience in SAAS - customer service or AM role.
• Having an interest in technology and strong Microsoft skills will prepare you to learn the complex software
• Your strong communication skills and confidence in presenting will ensure that you deliver the best service and problem solving
• Your strong organisational skills and excellent time management will prepare you for the varied workload

• With your naturally curious and a problem solver attitude you will be able to support customers with various issues in an effective and timely manner

If this looks like the perfect role for you "Apply Now!"

EA License No: R1326872 | Agency License No: 11C4388.