Customer Success Manager.

Are you looking for your next big career move? Does the idea of playing a strategic role and impacting global expansion excite you? How about working for a start up?

If so, then this is the role for you!

This company is on a mission to connect prospective students with current university students and staff. Students are empowered by the sharing of relevant industry experiences and information to help them make life's first biggest decision: where to go to university and what to study.

This company has grown massively over the years and are currently working with multiple education institutions globally.

Having recently completed a round of funding from top-tier investors, the goal is to expand in the APAC Region and their first hire will naturally sit here in Singapore.

Your role:

We are looking for a savvy Customer Success Manager, who is an all rounder. Imagine empowering over 10 million students in making the right choice concerning Higher Education.

• Manage a growing portfolio of customers in APAC spanning across universities, colleges and other Higher Education partners
• Oversee on-boarding pipeline ensuring portfolio of customers are on track to go live by offering advice, guidance, and support.
• Provide insights to partners to ensure they get the most out of the platform, ensuring partners are meeting their ROI targets/objectives with the aim of helping grow customer base.
• Cross-departmental collaboration with Product & Engineering teams to troubleshoot customer issues and help influence roadmap
• Help collect and analyse customer success metrics and data, including the all-important NPS.

Your experience:

• A minimum of 4 years experience in Customer Success, Project Management or Account Management where you have managed and grown a portfolio of accounts.
• Good understanding of how technology brings success to higher education institutes
• Enjoy rising to the challenge and familiar with playing a key role in helping a start-up thrive
• Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit

If successful, you will be part of a company with massive growth potential, working with an amazing set of like-minded individuals coupled with an attractive salary package and bonuses structure

Keen to learn more? Apply now!