CRM Strategy Director.

(Senior) Strategy Director - CRM

Based in Singapore

Salary $12,000 - $14,000

Hiring a CRM (Snr.) Strategy Director to join a creative, strategy, and innovation company!

With a talented team of 60 in the Singapore office, we focus on harnessing technology and human understanding to help many leading brands optimize the use of data and drive digital innovation to maximise customer experience.

Your role:

• Lead CRM team, own the process (brief, research, strategy), and support the customer journey execution.
• Work with data analysts and strategists to ensure consumer, market & behavioural insights driven strategies.
• Understand customer journeys (concept, execution, results tracking) data driven personalized contact strategies, to meet objectives. including sales conversion, customer retention and loyalty.
• Undertake regular executive business reviews, highlighting performance, and identify growth opportunities.
• Grow client relationships through a strong mix of best-practice solutions (CRM/Data-driven marketing)
• Work with experts in other disciplines, contribute towards the development of the wider strategy team (integrated & data-driven) by supporting their personal growths, and sharing interesting tools or techniques with the wider agency.

You have:

• 8+ years of experience, with 3-5 years of leadership capacity, in omnichannel marketing (CRM, CX, Performance Marketing, Loyalty)
• Ability to translate data into recommendations, projections, and KPIs
• Experience in development and implementation of data-driven customer strategy (B2C).
• Strong client management, communication, and problem solving skills
• Hands-on experience with CRM platforms (Salesforce, SAP Hybris, etc) is a big plus

What's in it for you?

• Agile working hours with core hours (10am-4pm)
• Health and Dental care insurance
• Doctor Anywhere
• Mental health assistance
• 20 days + Birthday Leave
• Office Closed from Christmas Eve to New Year's Day
• Plus an extra day each year after 3 years of service, capped at 3 additional days

EA Reg no: R21101036

EA Agency No 11C4388

We Are Aspire is acting as an Employment Agency in relation to this vacancy.