Client Success Manager.

Would you like to work for one of the world's leading financial research companies?

A leading financial services research company is looking for a Client Success Manager to join their Singapore team.

You would be working for a company that delivers research to some of the largest financial institutions in the world. They are launching new product streams as well as a brand-new marketing function and as such they are looking to scale the business as part of this growth plan.

As a Client Success Manager, you would be playing a critical role in influencing the overall customer experience, retaining customers and expanding usage of the company's product suite and services.

Responsibilities:
* Foster Deep relationships with existing clients via existing product delivery relationships, by understanding the business needs and delivering the right solutions to meet their challenges.
* Act as a trusted advisor to build strong customer relationships with clients and other key stakeholders through consistent account review and outreach.
* Understand business priorities from clients and ensure swift delivery of expected outcomes.
* Identify customer challenges and proactively suggest better solutions and strategies.
* Ensure product and new feature adoption through customer communication and training.
* Maintain high levels of customer satisfaction throughout the accounts you manage
* Meet or exceed customer retention goals.
* Grow the existing business by identifying cross-sell and up sell opportunities when there is alignment with the company's products and services that help customers achieve their desired outcomes.
Experience:
* A Bachelor degree or equivalent
* Banking or financial services background
* Experience working in a research function within the financial or professional services industry
* Proficient at relationship building and ability to engage senior level executives
* Strong analytical and problem-solving skills
* You will be an excellent communicator with good written & presentation skills
On top of an attractive salary, you would be rewarded with exciting benefits such as annual leave, private medical insurance and great learning and development opportunities.

If this role interest you and you have what it takes, apply now!

EA License number: R1114955
Agency License number: 11C4388

Phee Farrer Jones is acting as an Employment Agency in relation to this vacancy.